Jamie Campbell
2 years ago - 3 minute read
A few days ago, the thing that all founders dread happened. After all the positive reviews - we got our first negative one.
Bad reviews hit hard, especially when you are a small company like Fronted. A bad review can knock you off your stride - it impacts customer trust in what you do. What makes it worse is that a few days later… we got another.
Both of these reviews are a stark reminder that we aren’t just a lending business, to our customers the Fronted Deposit is a lifeline: a chance of getting a new home. And there are a few things we took for granted:
The way I see it we could have just accepted the negative reviews, hidden them away, made some changes to the product and got on with it. But, I don’t want to shy away from the bad reviews. And I want to make it clear that we understand the important role we play in our customers’ lives. So what have we done about it?
Thanks for reading, and hopefully this is the end of our 1-star reviews.
Jamie Campbell
2 years ago - 3 minute read
Fronted is a trading name of Fronted Holding Ltd. We are registered in England and Wales (Company No.12278750), registered office address is Fronted, The Fisheries, 1 Mentmore Terrace, London, E8 3PN. Fronted Loans Ltd (Company No.12307305) is authorised and regulated by the Financial Conduct Authority under a Consumer Credit Licence (FCA No. 933316). Fronted Ltd (Company No.12304059) is authorised and regulated by the Financial Conduct Authority under a Broker Licence (FCA No. 933317).
Fronted Loans Ltd and Fronted Ltd is a wholly owned subsidiary of Fronted Holding Ltd. We are part of the FCA regulatory sandbox - Cohort 6. The regulatory sandbox allows firms to test innovative offerings in a live environment. More information on the FCA's regulatory sandbox can be found here.
Made with ❤️ and ☕️ in London